Support

PSG is committed to the successful adoption of project management systems and concepts. 
PSG customers have access to the following types of support: 

• Dedicated 800 Hotline for critical issues
• Dedicated email account for logging issues
• Service Level Agreement (SLA) that guarantees response time and escalation of issues based on criticality
• ‘Brown Bag’ training sessions – bring your project plan to lunch and address any issues you are having with a PSG project server expert
• Optionally, PSG can develop a SharePoint site based on MOSS for real time status of production issues